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Frequently Asked Questions

Below are some Frequently Asked Questions about the Healthy Options brand and products.

PRODUCTS

Where are Healthy Options products sourced?

  • Healthy Options products are 100% natural and made from the highest quality ingredients, sourced from leading manufacturers in the USA. We don't buy products from a single source or company, but rather choose from among the best international brands and selections available to carry in our stores.

Are Healthy Options products available in other stores or outlets?

  • No. Healthy Options strives to provide our consumers with the finest selection of products that are not found anywhere else on the market.

Does Healthy Options re-pack their products?

  • No. Healthy Options never re-packs products. Even our private labels are manufactured and packed in the USA under strict GMP guidelines.

Does Healthy Options have a product catalog?

  • No. We invite you to visit any of our beautiful Healthy Options stores for a full shopping experience.

PRODUCT RETURNS

What is the returns policy of Healthy Options?

  • Healthy Options guarantees the freshness and quality of our products and will promptly replace or refund items that fall below our high-quality standard. However, returns or exchanges not due to quality reasons will not be accepted.

What products are eligible for return?

  • Only unopened, unused, or defective products may be returned or exchanged.

How do I return products?

  • Products must be returned along with actual receipt within 14 days to the original store of purchase.

How will I get my exchange or refund?

  • Returned products may be exchanged for an item of equal or greater value, with price difference paid at the time of exchange. Returned products may also be fully refunded in the original form of payment (cash for cash payment, credit note for credit card payment). Credit card charges incurred and the rebate voucher amount will be excluded from the amount to be refunded.

MEMBERSHIP

How can I become a member?

  • Customers may qualify for Healthy Options Green Card Membership with a minimum net single-receipt purchase of Php 3,000 at any Healthy Options store.

What are the benefits of becoming a member?

  • As a Green card member, you earn points and get rebates with each purchase. Great news is that you can become a Gold member within 90 days by simply accumulating 1,500 membership points (1 point = 10 pesos). As a Gold card member, in addition to earning points and getting rebates, you are also entitled to 10% off all regular merchandise, excluding farm produce. You will also be entitled to the Birthday Discount Privilege, where you can take an additional 10% off on a one-time purchase during your birthday month. You may avail of this privilege if you’ve been a member for at least one year and have accumulated a total of 2,500 points or more within six months preceding your birthday month.
    For more information, you may visit https://www.healthyoptions.com.ph/membership.

REBATE VOUCHER

Who are entitled to Healthy Options rebate vouchers?

  • Only Healthy Options members are entitled to rebate vouchers.

How do I redeem my rebate voucher?

  • Original rebate voucher must be presented to the cashier during purchase. Rebate amount, validity period, and reference number must be clearly indicated on the voucher. Note that faded, dilapidated, or tampered vouchers shall not be valid for redemption.

How long is the validity period of the rebate vouchers?

  • Rebate vouchers are valid within 3 months from date of issuance. Validity period is indicated on the rebate voucher.

MOBILE APP

How do I download your mobile app?

  • Download our Mobile App in the App store for iOS and Play Store for Android. The Healthy Options mobile app has a minimum operating system requirement. Update your smartphone's operating system to iOS8 or higher for iPhone or Jellybean 4.3 or higher for Android to be able to download the app.

Who can download/use the app?

  • Members and non-members can download the app. All features are available for both except the Membership page, wherein only Members will have access to their Membership account.

How do I register my account?

Can I shop on the mobile app?

  • No. We do not have this feature at the moment. We encourage you to visit our beautiful stores for a full shopping experience.

CAREERS

How do I apply for a job?

STORES

Where are your stores located?

Does Healthy Options have an online shop?

  • No. You are more than welcome to visit any of our beautiful Healthy Options stores for a full shopping experience.

Is Healthy Options open for franchising?

  • No. Healthy Options is a privately-owned retail company specializing in all-natural products. In order to maintain the highest standards of products and services for our discerning customers, we are not open for franchising.

Is Healthy Options open for consignment?

  • No. Healthy Options is a privately-owned corporation and unfortunately, we do not entertain requests for consignment at this time.

OTHER FAQS

Does Healthy Options deliver or ship products?

  • No. Healthy Options does not offer online shopping and delivery services at the moment. We invite you to visit any of our beautiful Healthy Options stores for a full shopping experience.

Can Healthy Options uniforms and jackets be purchased?

  • No. Healthy Options company uniforms and jackets are not available for sale and are strictly for the use of our employees only.

Is Healthy Options affiliated with third party online sites?

  • No, Healthy Options does not offer, sell, or distribute products with any third party online sites.

    Anyone claiming to be Healthy Options when offering products online is not authorised by the Company and has nothing to do with us. For genuine and safe products, come and purchase them only at Healthy Options stores.