FREQUENTLY ASKED QUESTIONS
ORDERING
1. What products are available online?
Our online selection includes our limited-edition Healthy Options Christmas Gift Boxes, Sparkling Juices, Organic Wine, and Gift Cards.
2. How do I place an order?
Orders can be placed by adding items into the shopping cart then following our simple checkout process.
3. Is there a minimum order requirement?
None.
4. When can I place my order?
You may order from our online store anytime, any day of the week, 24/7.
5. How soon will my order be processed?
Orders placed by 12:00NN on a regular business day will be processed on the same day and delivered the next business day. Orders placed after 12:00NN will be processed the next business day and delivered after 2 business days. Note that orders placed on weekends or declared holidays will only be processed during the next business day. Regular business days are Monday to Friday, from 8:30AM to 6:30PM.
6. How do I confirm my order?
Once you have successfully placed your order, you will receive an automated order confirmation e-mail. Please read through the details of your order to ensure that all details are correct.
7. Can I change or cancel my order?
NO. Once your order has been confirmed, you will not be able to change or cancel your order.
8. Do you accept returns?
NO. It is our policy to ensure that all products are delivered to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the products sold. Please note that our gift boxes are comprised of food and personal care products which are perishable in nature. To this end, all online orders are final and cannot be returned nor exchanged across any of our stores, except where the product is faulty. We ask that you immediately inspect your order upon receiving it. For any concerns regarding your order, please contact us.
9. Can I order single items or customize the contents of the gift box?
NO. For your convenience, gift boxes sold on the online store are pre-packed and ready to deliver to your intended recipient.
10. What are the contents, size dimensions and weight of the products?
All product information is indicated on the website, including gift box contents, size dimensions, and weight. If you are unable to find that information on our website and would like to know more details on any of the products, please contact us.
11. Will I be able to enjoy my membership privileges?
YES. Upon checkout, simply enter your membership number and this will automatically apply membership privileges on your order.
12. What if a product I want is out of stock?
Due to the limited availability of our Christmas products, stocks are only good while supply lasts and some items may run out of stock online. If your ordered product is not available, we will contact you to suggest a replacement. For pre-packed gift boxes, Healthy Options reserves the right to replace an item of equal or greater value when necessary.
13. What happens when my order cannot be fulfilled?
You will not be charged for unfulfilled orders. Payments will only be processed upon successful order confirmation and delivery.
14. What gift packaging will be used?
All our products will be delivered beautifully wrapped in their respective gift boxes or gift bags. Please note that contents of pre-packed boxes may shift slightly during transport and may vary from the photos shown online.
15. Can I include a gift note for my order?
YES. You may input a maximum of 200 characters allotted in the ‘gift note’ section of the Order Summary.
16. How long are the gift cards valid for?
Our gift cards are valid until consumed and may be used across all Healthy Options stores nationwide. Gift cards must be consumed in full during a single transaction.
SHIPPING & DELIVERY
17. How long will it take to deliver my order?
Orders placed by 12:00NN will be delivered the next day, while orders placed after 12:00NN will be delivered after 2 days upon order confirmation. All delivery days referenced are Monday to Saturday, excluding Sundays and declared holidays.
18. What time will my order be delivered?
Orders may be delivered anytime between 9:00AM to 9:00PM. Should you require a specific delivery time, please indicate it in the Special Requests of Delivery Instructions section upon checkout.
19. Can I choose a specific delivery date?
YES. You have the option to choose a specific delivery date up to 3 weeks in advance when placing your order. Although we can guarantee the delivery date, please expect that the order may arrive anytime between 9:00AM to 9:00PM on your chosen delivery date.
20. Who will deliver my order?
All orders are delivered via our partner couriers, Transportify and Lalamove.
21. How much do you charge for shipping?
We charge a standard flat rate per delivery location. The rate is P200 for Metro Manila and P350 for areas outside Metro Manila.
22. Which cities or areas do you ship to?
We currently deliver to most major cities in Mega Manila only. Provincial delivery is not available as of this time. Please refer to the below for the list of available delivery locations.
Metro Manila: All Cities
Cavite: Cavite City Proper, Bacoor, Imus, Dasmariñas, Calamba, Rosario, Kawit, Imus, Bacoor, Noveleta, Silang, Trece Martires, Tanza, General Trias, General Mariano Alvarez, Carmona
Laguna: Biñan, Cabuyao, Santa Rosa, Calamba, San Pedro
Bulacan: Marilao, Meycauayan, San Jose Del Monte, Bocaue, Santa Maria
Rizal : Antipolo, Cainta, Taytay, Rodriguez, San Mateo, Angono
23. How can I track my order?
Once your order is shipped, you will receive a delivery notification e-mail and text message containing your delivery details. Should you need to track your order, please contact us.
24. Can I purchase multiple items and have it shipped to different delivery addresses?
NO. It is not possible to deliver to different addresses for a single order transaction. Please place separate orders for each delivery location.
25. What if no one is around to accept the delivery?
The recipient shall be contacted prior to delivery to ensure that someone will be around to receive the order. If delivery is unsuccessful, the order will be returned to Healthy Options and held until further instructions from the customer is given. Please note that, in these circumstances, sender must book another delivery schedule and will subsequently be charged a new shipping fee.
26. Are there any delivery restrictions?
Only the products offered in the online store are available for delivery, and only the indicated areas located in Mega Manila will be serviced. We serve the right to cancel any order that does not adhere to the delivery restrictions.
27. Can I choose to pick up my order at any Healthy Options store?
NO. Unfortunately, this option is not yet available.
PAYMENT
28. Which payment methods are accepted?
We accept all major debit or credit cards and Paypal. Simply choose your desired payment method upon checkout.
29. Can I pay via cash on delivery (COD)?
NO. We only accept debit or credit card and Paypal transactions.
30. Do you save my debit or credit card information?
NO. Rest assured that all debit or credit card information will not be saved in our system. The stored data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your online transaction.
CONTACT US
We are here to help you! For further assistance, please contact our Customer Service Team by calling (02) 637-8888 loc. 8000 / (0917) 809-8479 or emailing holidays@healthyoptions.com.ph. Note that our regular business hours are from Monday to Friday, 8:30AM to 6:30PM.