Is there a minimum number of orders to avail the service?
There is no minimum number of orders to avail the service.
Is there a maximum number of recipients under the multiple delivery options?
Each transaction under the multiple address delivery option can have a maximum of ten (10) recipients. For orders that exceed 10 recipients, you may opt to do another transaction.
Do you accept orders on weekends?
Yes, orders are accepted on the weekends, but it will only be processed during regular business hours (Monday to Friday, 9:00 am – 4:00 pm).
Can I cancel and/or amend my order or shipping details?
Once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments for security reasons.
Can I customize the contents of my ordered gift box?
Contents of gift boxes and hampers are not customizable. All boxes are pre-packed and will only contain the items listed.
Please note that some items may have limited stock availability. Healthy Options reserves the right to replace an item of equal or greater value when necessary.
Can I order one (1) item from a gift box?
All gift boxes come as a package and cannot be purchased separately.
Can I choose my preferred delivery date?
Yes, you have the option to choose your preferred date when placing your order; provided the standard delivery lead time of three (3) business days.
When can I expect to receive my order(s)?
Delivery lead time is at least three (3) business days from the date of order confirmation.
Is there a chance my order won’t be fulfilled?
In the event that an entire gift set is unavailable for any reason, our team would immediately contact you and would provide a full refund for the amount paid.
Can I order other Healthy Options products online besides the Christmas gift sets?
Currently, we are only offering our Christmas gift sets online. Should you be interested to purchase our other products, you may visit any of our stores nationwide.
Can I become a Healthy Options member if I purchase online?
Yes, customers can qualify for Healthy Options Green Card Membership with a minimum net single-receipt purchase of Php 3,000. Once qualified, you will be emailed with your membership details 24 hours after purchase. To know more about our Membership program, you may click here.
Can I qualify as a Gold member if I meet the minimum spending requirements through online purchases?
Yes, once you’ve accumulated a total of 1,500 points from your purchase online and in-store, you will be automatically upgraded to Gold Card Membership.
Can I get points from ordering online?
Yes, simply indicate your Membership number and last name upon check out to get points.
Can I use my gold membership discount?
Yes, kindly indicate your Gold Membership number at checkout. It will automatically reflect your discount.
Can I get a rebate voucher if I purchase online?
Yes, you will be given a rebate voucher for every online purchase. Green Members shall be entitled to a Php 50 rebate for every Php 1,000 net single-receipt purchase. Gold Members shall be entitled to a Php 250 rebate for every Php 5,000 net single-receipt purchase.
How do I get my rebate voucher?
Rebate vouchers will be delivered to the senders’ houses or picked up at any requested store.
When can I use my rebate voucher?
Rebate voucher is accepted toward all purchases made in any Healthy Options store and must be surrendered upon purchase. It is non-transferable nor convertible to cash.
Rebate voucher shall only be valid until the date indicated. Rebate Amount, Validity Period, and Reference Number must be clearly printed on the rebate voucher. Unreadable, dilapidated, or tampered vouchers shall not be valid for redemption.
Can rebate vouchers be reprinted?
Rebate voucher is as good as cash and may not be replaced when lost or damaged.
Courier & Deliveries
What courier do you use?
We have partnered with a local courier, Worklink Dalivery.
What delivery options do you offer?
We currently offer standard delivery and delivery to multiple addresses.
How much is the delivery fee?
A delivery fee of Php 150 for Luzon, Php 250 for Visayas, and Php 350 for Mindanao is charged per address.
Do you offer free shipping?
Yes, free shipping is applicable for orders of P5,000 or above within Metro Manila until December 12, 2019 for standard delivery only (single residential or business address).
Which cities do you ship to?
We offer deliver services nationwide.
Can I purchase multiple items, and have it delivered to different shipping addresses?
Yes, simply select multiple addresses as a delivery method and indicate all the recipients and their respective delivery addresses. Should you be sending our products to another recipient, kindly indicate your special delivery instructions to avoid delays and/or failed delivery.
What happens if I’m not available to receive my package upon delivery?
In the event that no one will be around to sign off on your delivery, please contact our E-commerce Advisor at least 2 days before your chosen delivery week.
Will I get charged for a re-delivery?
The courier will attempt to delivery your order three (3) times. After three unsuccessful deliveries, you will be charged a new delivery fee of Php 150 for Luzon, Php 250 for Visayas, and Php 350 for Mindanao.
Are there any delivery restrictions?
Only the products offered in the online store are available for delivery.
How can I track my order?
Once your order has been dispatched, you will receive a message from our courier containing the details of the driver and your tracking number. If you would like to know the details of your delivery, you may contact Worklink Dalivery’s Communication Support unit through the following contact numbers:
We accept locally and internationally issued Mastercard or VISA debit or credit card, and Paypal.
Do you offer cash on delivery (COD)?
Currently, we only accept debit or credit card and Paypal transactions.
How will I know if my order pushed through?
You will receive an e-mail confirming the receipt of your purchase.
Do you save my debit or credit card information?
Rest assured that all debit or credit card information will not be saved in our system.
The stored date is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction.
Do PWD and senior citizens discounts apply to the online Christmas shop?
All purchases in the online shop are not covered under R.A. 9994, otherwise known as the “Expanded Senior Citizens Act of 2010” and RA 10754, also known as the “Act Expanding the Benefits and Privileges of Persons with Disability (PWD)”.
Are the products giftwrapped?
Yes, all our gift sets are beautifully wrapped in their respective gift boxes/bags, while gift cards are placed in envelopes. To ensure extra care during transportation, each gift box is wrapped in kraft paper.
Can I write a note on my gift box?
Yes, you have a maximum of 200 characters allotted in the ‘gift note’ section of the order form.
What items can be exchanged?
Healthy Options only accepts products that are damaged and/or faulty that are unopened and unused. Products to be exchanged should be returned along with the actual receipt within 7 days from the date of delivery or pick up.
Only gift certificates are not eligible for return or exchange as they are considered good as sold.
How do I exchange an item?
Products purchased from the online store can only be exchanged through any Healthy Options store nationwide. For product return/exchange, kindly contact [email protected] for assistance.
We require that you bring the item to be evaluated. If the reason is deemed valid, our Customer Advisors will process the exchange with the same item. If the exact item is unavailable, the customer may choose an item of equal or greater value, with price difference to be paid at the time of exchange. Please note that no change will be returned for exchanged items with lesser amount than the original item.
How do I request for a refund?
Healthy Options only accepts and refunds whole gift sets that are damaged and/or faulty and unused. For product returns, kindly contact [email protected] for assistance. Please note that products to be refunded should be returned along with the actual receipt within 7 days from the date of delivery or pick up and simply send the following details to our mobile 0917-809-8479 or e-mail us at [email protected]:
Reason for return and exchange:
Photos of the damaged or faulty item:
Photo/copy of original receipt:
Returned products can only fully refunded in the original form of payment (i.e., credit note for credit or debit card payment). Credit card charges incurred, and the rebate voucher amount will be excluded from the amount to be refunded. Please note that refunds can take up to 30 days from the date of return.
We are here to help you! Please e-mail our E-commerce Advisor at [email protected] or text us at 0917-809-8479 and we will gladly get back to you during business hours (Monday- Friday from 9:-00 a.m. - 5:00 p.m).